1. General

  •    This web/mobile application with the name of Promise Matrimony is operated by Promise Matrimony (We/ur/Us).We are committed to protecting and respecting your privacy. We do collect your personal information and process your personal data in accordance with the IT ACT 2000 (21 of 2000) and other national and state laws which relate the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.
  •    Downloading, accessing, or otherwise using the web/app indicates that you have read this privacy policy and consent to its terms. If you do not consent to the terms of the Privacy Policy, do not proceed to download, access, or otherwise use the web/app.
  •    We collect your personal information in order to provide and continually improve our services.
  •    Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. The last updated date can found at the beginning of this policy.
  •    All partner firms and any third –party working with or for us, and who have to access to personal information, will be expected to read and comply with this policy.

2. How we collect information

  •    From you directly and through this web/app. We may collect information through web/app when you visit. The data we collect depends on the context of your interactions with our web/app.
From other sources: We may receive information from other sources, such as public databases, joint marketing partners, social platforms ,or other third parties such as :
  •    Updated delivery and address information from our carriers or third parties, which we use to correct our records and deliver your next purchase or communication more easily.
  •    Information about your interactions with the products and services offered by us.

3. Information we collect

  •    We collect information primarily to provide better services to all of our users.
  •    We collect the following sensitive information when you use or sign up our web/app i.e name, email, phone number.
  •    We do collect the following information when you use our web/app Bride/bridegroom details i.e name, age, date of birth, qualification, job, partner requirements.
  •    When you visit our web.app, some information is automatically collected. This may include information such as the type of mobile device, operating system running your device, internet protocol address, unique user ID, access times, device type, and language. We also collect information how you use our services.
  •    We automatically collect purchase or content use history, which we sometimes aggregate with similar information from other users to create features such as best service, top rated etc.
  •    The information about your usage of the app, including crash logs and usage statistics.
  •    Information about the location of your device, including geo-location information.
  •    We automatically collect information using “cookies”. Cookies are small data files stored on your device. Among other things cookies help us to improve our app, our app, our services and your experience. We use cookies to see which areas and features are popular and to count visit to our web/app.
  •    By using web/app, you are agreeing that we may advertise your feedback on our services.
  •    We retain your information as long as we require this to provide you with the services and for such period as mandated by the concerned laws.
  •    If you opt to receive marketing information from us, subscribing to our mailing list or newsletters, enter into from our activities, we may use your personal data for our legitimate interests in order to provide you with the details about our services updates and events.

4. How we use information

  •    We use the information we collect primarily to provide, maintain, protect, and improve our current services.
We use the information collected through web/app as described in this policy and we may use your information to:
  •    Improve our services, web/app and how we operate our services.
  •    Understand and enhance your experience using our web/app and services.
  •    Personalize our services and make suggestions.
  •    Provide our services you request.
  •    Process, manage, complete and account for transactions.
  •    Provide customer support and respond to your requests, comments and enquiries.
  •    Create and manage the online accounts you manage on our web/app.
  •    Send you related information, confirmations, technical notices, updates, security alerts and support and administrative messages.
  •    We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity pr for prevention, detection or investigation, including of cyber crimes, prosecution and punishment of offences.
  •    Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

5. Data Transfer

  •    Information about our user is an important part of our services and we will take due care.
  •    We share your data with your consent or to complete any transaction or provide any service you have requested or authorised. We also share data with our affiliates with our vendor working on our behalf.
  •    We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling on our orders for services, email, removing repetitive information from user lists, providing links, processing payments, transmitting contents and providing customer support.
  •    These third party service providers have access to personal information needed to perform their functions but may not use it for other purpose. Further, they must process the personal information in accordance with this privacy policy and is permitted by applicable data protection laws.
  •    We release account and other personal information when we belive is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, protect the rights, property or safety of us, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk protection.

6. Data security

  •    We take due care to protect user data. Technical measures are in place to prevent unauthorised or unlawful access to data and against accidental loss or damage to the data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorised usage.
  •    We follow the payment card industry data security standard (PCL DSS) when handling branded credit cards from the major card schemes.
  •    We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse and unauthorised access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not you use with other accounts as your password for our services.
  •    We maintain physical, electronic, and safeguards in connection with the collection, storage, and disclosure of personal customer information.
  •    It is important for you to protect against unauthorised access to your password and your devices, and applications. Be sure to sign off when ou finish using a non-personal device.
  •    Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.

7. Links to third party site/apps/web

Our web/app may, from time to time, contain links to and from other apps/webs of third parties. Please note that if you follow a link to any of these webs/apps they will apply different terms and policies of your personal data and we do not accept any responsibility or liabilities for these policies. When you leave our site, we encourage you to read the policy of every web/app you visit.

8. Sharing of personal information

We do not share your personal data with third parties without your prior consent other than:
  •    With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the IT ACT,2000 (21 of 2000) and other applicable legislation, or enter into a written agreement with us requiring that the third party provide at least the same level of privacy policy protection as required by such principles.
  •    To comply with laws or to respond to lawful requests and legal process.
  •    To protect the rights and property of us, our employees, users and others including enforce our agreements, policies, and terms of our users.
  •    In an emergency, including to protect the personal safety of any person.

9. Children

If you are underage of 18 or the age of majority in the jurisdiction in which you reside, you may only use our web/app with the consent of your parent or legal guardian. In any case, we will not be liable for any cause of action that arose due to non-compliance with this section.

10. Your information choices and changes

  •    You can also make choices about the collection and processing of your data by us. You can access your personal data and opt-out certain services provided by us. In some cases, your abilities to control and access to your data will be subject to applicable laws.
  •    You may opt-out of receiving promotional emails from us by following the instructions in those emails. If you opt-out, we may still send you non promotional emails, such as emails about our ongoing service relationship. You may also send requests to your preferences, changes, and deletions by sending email to the email address provided.

11. Changes to this policy

We may change this policy from time to time. If any changes we made is informed and you are liable to agree such revised policy.

12. Grivences

If you have any concern about privacy policy or grievances with us, please contact us with a detailed description and we will try to resolve the said issue.

Grievance officer